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Last updated: 29/04/2026

At The Nevermore, we are committed to providing a clear, fair, and transparent return and refund process for all customers.

🕒 Return Period

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

For orders delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days without providing a reason, in accordance with applicable consumer protection laws.

✅ Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as received
  • Be unused and unworn
  • Have all original tags attached
  • Be in its original packaging
  • Include proof of purchase (receipt or order confirmation)

📩 How to Start a Return

To initiate a return, please contact us at:
info@the-nevermore.com

To ensure a smooth return process, please contact us before returning an item so we can provide the correct return instructions.

Once your return request is reviewed and approved, you will receive:

  • Detailed instructions on how to return your item
  • The correct return address based on your order
  • Additional guidance if needed

📍 Return Address

Return addresses are provided upon request to ensure items are returned to the correct facility based on the product’s fulfillment location.

Please note that returns may be processed through different warehouse locations depending on the product’s origin and fulfillment center.

🚚 Return Shipping Costs

Defective, Damaged, or Incorrect Items

If your item is:

  • Defective
  • Damaged during shipping
  • Incorrect (wrong item received)

Return shipping costs are clearly defined:
- For defective, damaged, or incorrect items: Return shipping is free.
- For all other returns: Customers are responsible for return shipping costs.

Customer-Initiated Returns (Non-Defective Items)

If you wish to return an item for reasons such as:

  • The item doesn’t fit
  • You ordered the wrong product
  • You no longer want the item

👉 Return shipping cost:
The customer is responsible for the actual return shipping cost.

The exact cost will be communicated during the return process.

⚠️ Important Return Instructions

To ensure proper handling of your return:

  • Please wait for our confirmation and instructions before sending your item
  • Items sent without prior communication may not be processed correctly
  • Customers are responsible for ensuring the safe return of items. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

🔄 Exchanges

The fastest way to receive a replacement item is:

  1. Return the original item following the return process
  2. Place a new order once your return is approved

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: within 10 business days

Please note that your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us.

Original shipping costs are non-refundable, unless the return is due to a defective or incorrect item.

❌ Non-Returnable Items

The following items cannot be returned:
- Gift cards
- Personal care items (for hygiene reasons)
- Underwear and intimate apparel
- Items marked as Final Sale

📦 Damaged Items

Please inspect your order upon delivery.

If your item arrives damaged:

  • Contact us within 48 hours
  • Provide clear photos of the issue

We will resolve the issue as quickly as possible.

💬 Customer Support

For any questions regarding returns or refunds, contact us at:
info@the-nevermore.com

🕐 Our support team responds within 24 hours.

🏢 Business Information

Trading Name: The Nevermore
Legal Entity: DARK VISION MONOPROSOPI I.K.E.

This website (the-nevermore.com) is owned and operated by DARK VISION MONOPROSOPI I.K.E., registered in Greece.

Sole Member & Legal Representative: Alexandros Salamas

Organization Number (GEMI): 167451301000

Phone: +30 210 2724751
Email: info@the-nevermore.com

Registered Address:
97–99 Vosporou Street
Nea Ionia, 14235
Greece

We strive to ensure a fair and transparent experience for every customer.